Shipping Policy
🚚 Shipping Policy
Last updated: October 2025
At ZestyPop, we’re committed to delivering your order quickly, securely, and with care — no matter where you are in the world.
📦 1. Order Processing
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Orders are typically processed within 1–3 business days (Monday–Friday, excluding public holidays).
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Once your order is dispatched, you’ll receive a shipping confirmation email with a tracking link.
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During busy periods such as sales or holidays, processing times may be slightly longer — we’ll always keep you informed.
🌍 2. Shipping Origins & Destinations
We’re a UK-based retailer, and our products are fulfilled from trusted warehouses in:
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United Kingdom 🇬🇧
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Europe (EU fulfilment partners) 🇪🇺
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International logistics hubs for select products
We currently ship worldwide.
If your country isn’t available at checkout, please contact us at support@zestypop.com and we’ll do our best to assist.
🚛 3. Estimated Delivery Times
| Region | Estimated Delivery |
|---|---|
| United Kingdom | 3–7 business days |
| Europe | 5–10 business days |
| USA & Canada | 7–14 business days |
| Australia & New Zealand | 10–20 business days |
| Rest of World | Up to 25 business days |
Delivery times are estimates and may vary due to customs, courier capacity, or peak-season demand.
🧾 4. Tracking Your Order
All ZestyPop orders include end-to-end tracking.
You’ll receive your tracking number by email as soon as your parcel has shipped.
You can also request an update anytime by emailing support@zestypop.com.
❗ 5. Customs, Duties & VAT
International customers may be responsible for local import taxes, customs duties, or VAT as determined by their country’s regulations.
These charges are not included in our product prices and are the buyer’s responsibility.
We recommend checking your country’s import rules before placing your order.
📭 6. Lost or Delayed Parcels
If your parcel hasn’t arrived after the estimated delivery window:
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Check the tracking link in your dispatch email.
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Verify your shipping address was correct at checkout.
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Contact your local postal carrier for updates.
If you’re still unable to locate it, reach out to support@zestypop.com — our team will investigate and help resolve the issue.
📌 7. Address Accuracy
Please double-check your address before confirming your order.
We cannot refund or resend orders shipped to an incorrect or incomplete address provided by the customer.
💸 8. Returns & Refunds
If you need to return an item, please review our Return & Refund Policy for detailed instructions.
Refunds are only processed once returned goods are received and inspected.
⚖️ 9. Responsibility & Risk
Once your order is handed to the courier, delivery responsibility passes to that carrier.
We’ll assist with tracking and resolution, but ZestyPop cannot be held liable for delays or losses caused by postal or customs agencies.
🪪 10. Business Information
ZestyPop Ltd (Trading as ZestyPop)
Based in Loose, Maidstone, Kent, United Kingdom
📧 support@zestypop.com
🌐 https://zestypop.com
Operating in accordance with UK Consumer Contracts Regulations 2013 and Consumer Rights Act 2015.
🤝 Need Help?
If you have any shipping-related questions, our customer support team is here for you.
📧 support@zestypop.com
🕘 Monday – Sunday, 9 am – 5 pm (UK time)