Return Policy
🛍️ Return & Refund Policy
Last updated: October 2025
At ZestyPop, we want every order to add a pop of happiness to your day. If something isn’t quite right, don’t worry — we’ve made returns and refunds simple, fair, and transparent.
✅ 1. Eligibility for Returns
We accept returns within 30 days of delivery for most new, unused items.
To be eligible:
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The item must be unused, unwashed, and in its original packaging.
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You’ll need a receipt or proof of purchase.
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For hygiene or customisation reasons, certain items (e.g., personal care products, custom orders, or opened consumables) cannot be returned unless faulty.
To start a return, email support@zestypop.com with your order number, item name, and reason for return. Our team will guide you through the next steps.
Please do not send any items back before contacting us — unauthorised returns may not be processed.
🚚 2. Return Shipping
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Customers are responsible for return shipping costs unless the item arrived damaged, defective, or incorrect.
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We recommend using a trackable postal service and keeping your proof of postage.
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If your return is approved due to a ZestyPop error (e.g., faulty or wrong item), we’ll cover the shipping costs.
Our returns hub is located in the United Kingdom. Full address details will be provided upon return authorisation.
💸 3. Refunds
Once your returned item is received and inspected, you’ll be notified of the approval or rejection of your refund.
If approved:
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A refund will be processed to your original payment method.
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Please allow 5–10 business days for it to appear in your account (bank processing times may vary).
If your refund is delayed:
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Check your bank or PayPal account again.
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Contact your payment provider.
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If it’s still not showing after 10 days, email support@zestypop.com — we’ll get it sorted quickly.
Original shipping fees are non-refundable, except where the return is due to a ZestyPop error.
🔄 4. Exchanges
We replace items only if they are defective or damaged.
To request an exchange, email support@zestypop.com within 7 days of receiving your order, including photos of the issue.
⚖️ 5. Your Legal Rights
This policy works alongside your rights under the UK Consumer Rights Act 2015 and the Consumer Contracts Regulations 2013.
You’re entitled to a full refund for faulty items or items not as described.
For full terms, see our Terms & Conditions.
📩 6. Contact Us
If you have any questions about returns, refunds, or exchanges:
📧 support@zestypop.com
🌐 Contact Page
We typically reply within 24–48 hours (Mon–Fri).
🪪 About ZestyPop
ZestyPop Ltd (Trading as ZestyPop)
Based in the United Kingdom
Operating in compliance with UK consumer protection and eCommerce law.