Return Policy

🛍️ Return & Refund Policy

At ZestyPop, we want you to love your purchase. If something isn’t quite right, we’re here to help.

âś… Returns

We accept returns within 14 days of delivery for most items in new, unused condition.

To be eligible for a return:

  • Item must be unused, unwashed, and in original packaging.

  • A receipt or proof of purchase is required.

  • Some items (e.g., personal care products, custom orders) may be non-returnable for hygiene or personalization reasons.

To start a return, please contact us at support@zestypop.com with your order number and reason for return. We’ll guide you through the next steps.

Please do not send items back without first contacting us — unauthorized returns may not be accepted.

đźšš Return Shipping

  • Customers are responsible for return shipping costs unless the item arrived damaged or faulty.

  • We recommend using a trackable shipping service for your return.

đź’¸ Refunds

Once we receive and inspect your return, we’ll notify you of the approval or rejection of your refund.

If approved:

  • A refund will be issued to your original payment method.

  • Please allow 5–10 business days for the refund to appear in your account.

Late or missing refunds?
If you haven’t received your refund yet:

  1. Check your bank account.

  2. Contact your payment provider.

  3. Still no luck? Email us at support@zestypop.com and we’ll help.

🔄 Exchanges

We offer replacements only for defective or damaged items. Contact us at support@zestypop.com within 7 days of receiving your item with photos of the issue.