Return Policy

🛍️ Return & Refund Policy

Last updated: December 2025

At ZestyPop, we want every order to add a pop of happiness to your day. If something isn’t quite right, don’t worry — we’ve made returns and refunds simple, fair, and transparent.

✅ 1. Eligibility for Returns

We accept returns within 14 days of delivery for most new, unused items.

To be eligible:

The item must be unused, unwashed, and in its original packaging.

You’ll need a receipt or proof of purchase.

For hygiene or customisation reasons, certain items (e.g., personal care products, custom orders, or opened consumables) cannot be returned unless faulty.

To start a return, email info@zestypop.com with your order number, item name, and reason for return. Our team will guide you through the next steps.

Please do not send any items back before contacting us — unauthorised returns may not be processed.

🚚 2. Return Shipping

Customers are responsible for return shipping costs unless the item arrived damaged, defective, or incorrect.

We recommend using a trackable postal service and keeping your proof of postage.

If your return is approved due to a ZestyPop error (e.g., faulty or wrong item), we’ll cover the shipping costs.

Our returns hub is located in the United Kingdom. Full address details will be provided upon return authorisation.

💸 3. Refunds

Once your returned item is received and inspected, you’ll be notified of the approval or rejection of your refund.

If approved:

A refund will be processed to your original payment method.

Please allow 5–10 business days for it to appear in your account (bank processing times may vary).

If your refund is delayed:

Check your bank or PayPal account again.

Contact your payment provider.

If it’s still not showing after 10 days, email info@zestypop.com — we’ll get it sorted quickly.

Original shipping fees are non-refundable, except where the return is due to a ZestyPop error.

🔄 4. Exchanges

We replace items only if they are defective or damaged.
To request an exchange, email info@zestypop.com within 7 days of receiving your order, including photos of the issue.

⚖️ 5. Your Legal Rights

This policy works alongside your rights under the UK Consumer Rights Act 2015 and the Consumer Contracts Regulations 2013.
You’re entitled to a full refund for faulty items or items not as described.

For full terms, see our Terms and Conditions.

📩 6. Contact Us

If you have any questions about returns, refunds, or exchanges:
📧info@zestypop.com
🌐Contact page
We typically reply within 24–48 hours (Mon–Fri).

🪪 About ZestyPop

Trading as ZestyPop
Based in the United Kingdom, operating from 38 Salts Avenue, Loose, ME15 0AZ.
Operating in compliance with UK consumer protection and eCommerce law.